‘I have been lucky to work in a future-focused fast, dynamic company with colleagues who have supported and inspired me to achieve my goals.’ by Caoilinn Hickey- graduate with ResMed

Tell us a few things about yourself.

I am from Cork. I was born in Australia, as a family we moved back when I was 3 years old.
After my Leaving Certificate, I went on to study Commerce International with French in University College Cork. In third year, I studied in Institut d’administration des entreprises (IAE), Grenoble France for my Erasmus year. I feel lucky to have had the opportunity to study abroad and I have so many great memories. While on Erasmus, I was thinking “what is next” for final year. I knew I was facing final year subject choices once I returned to Ireland. At the time, I knew my interests, but I did not know exactly what career path I would like to take after final year.

I decided to seek out placement experience opportunities for when I returned to Ireland. I was thrilled to secure a 5-month human resources placement in GSK. The exposure I got really sparked my passion and interest in pursuing a career in human resources. I decided that I wanted to specialise in human resources and management subjects in final year. I was thrilled to graduate with a bachelor’s degree. The next step was to find a company where I could build on my academic skills and the experience I had gained on placement.

I applied to Ibec Global Graduates programme because I had an interest in International Business having worked for a global company and been on Erasmus in France. The programme offered a fantastic range of placements in multinational companies and provides graduates with invaluable experience. The opportunity to continue learning academically, a postgraduate qualification in Global Business Leadership from Technological University Dublin while also gaining practical experience really attracted me to Ibec Global Graduates Multinational programme from other graduate programmes.

What do ResMed do?

At ResMed, we as a team of 7,000 talented people globally are committed to creating innovative solutions that treat and keep people out of hospital, empowering them to live healthier and improving millions of lives. More than ever, ResMed focused on helping people, by increased production to make 150,000 ventilators for Covid-19 pandemic crisis.

Our cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice. By enabling better care, we improve quality of life, reduce the impact of chronic disease and lower costs for consumers and healthcare systems in more than 120 countries.

What is your role, experience, projects you have been involved in?

As an EMEA People Adviser graduate, I work on People Shared Services team as first point of contact for all people-related queries. Our team covers 19 countries in the European region. I coordinate different employee’s requests for example, employment contracts, payroll instructions, employee correspondence and maintaining and updating the company HR information system, Workday across our locations. I work closely with people business partners, managers, talent acquisition and people systems teams to support the business. Our aim is to achieve a consistent and positive employee experience when it comes to Human Resources contact points in their employment journey.

At the beginning of placement, I had the excellent opportunity to visit the Lyon office to learn the current French processes for People Shared Services, with the future focus to develop efficient time-saving ways of working. This was a great opportunity to use my French language skills from university and truly begin to understand how to work cross-culturally. For example, during these days, I learned about some French cultural nuances and cultural abbreviations that were country specific.

One of the proudest moments of my placement, was being actively involved in a benefit project for the Ireland site in Dublin. This project was quite comprehensive, from planning stage, the implementation phase and launch. It was a brilliant learning experience to project manage over a 6-month period. I learned a huge amount along the way with regards to benefits, how decisions are made internally and how to engage employees during change management. It was the perfect project to get “stuck in” and learn from being out of my comfort zone.

How is it to work for ResMed?

ResMed is a fantastic company to work for. I feel proud to work for a company that is improving people’s lives. As a graduate, I feel I belong. There is a ResMedian family culture, where graduates are listened to, people are very approachable and supportive. I feel respected by my colleagues and I can voice opinions in a secure environment. I work with colleagues in each continent, so it really is global. I feel new and innovative ideas are always welcome.

ResMed cares about their employees and their wellbeing. It is refreshing to be in a company where diversity is welcomed, our annual WearITPurple day is a testament to this. As we work through the challenging Covid-19 climate, ResMed’s CEO and senior management response has really focused around ensuring employee’s health and safety is paramount. Socially, it has been great to engage and meet colleagues through zoom yoga sessions, lunch & learns, quizzes and strava step challenges.

What are top tips you would like to share with future Global Graduates?

Feel the Fear and do it anyway – Nothing happens by sitting back, most of my learning was when I was out of my comfort zone and the process was totally new. For example, contributing in meetings virtually was a challenge for me, I had to push myself to speak up. Actively seeking feedback is key to progressing. Also, don’t be afraid to ask questions, not matter how small, it is all part of the learning process.
Fail to prepare, prepare to fail – be clear on what it is you want to get out of the placement and make an action plan to achieve this. If you have ideas for improvement, share them!
Make the most of the network available to you. I set up career conversations with colleagues, this was a tremendous way to learn about different areas of your function you may be interested in, learn about other colleague’s career progression and to build connections.

Why would you recommend this Multinational programme to other graduates?

I would recommend this Multinational programme as it is an excellent starting point for ambitious graduates eager to get learning from the grassroots and want a challenge. Ibec Global Graduates support you along the way throughout the programme. This placement has provided me with a platform to enhance my technical skills, use my skills gained in university and support me in my professional development. I have been lucky to work in a future-focused fast, dynamic company with colleagues who have supported and inspired me to achieve my goals.

I am happy to be continuing as an employee working with ResMed. I would like to wish everyone the best of luck in their applications.


If you would like to apply to a Multinational placement click here  to create your online application!